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End User FAQ
3. Usage FAQ_HOME
3.1 Why do I see squares or question marks instead of placemark names?

3.1 Why do I see squares or question marks instead of placemark names? top
Chinese with EALP
Chinese characters with the EALP
Chinese without EALP
Chinese characters without the EALP

If you visit a webpage which uses Chinese, Japanese, or Korean text in placemarks, you may see squares or question marks instead (see images on the right). If so, follow the steps below to solve your problem.

If you see squares in the balloon callout or in the scene.

Install the East Asian Language Pack (EALP) from Microsoft. This only affects Windows XP users. Windows 7 and Vista users will have this pre-installed.

If you see question marks in the scene.

You are using plugin 1.27 or older. Upgrade to plugin 1.28 or newer.